Helpful Information

Frequently Asked Questions

Find answers about our shipping containers, ordering process, payment, delivery, and after-sales support.

Your Questions, Answered

Everything You Need to Know

Choose a question below to view the answer.

Containers & Products

What types of containers do you sell?

We offer shipping containers in various sizes and conditions, including 10ft, 20ft and 40ft options, as well as container cabins and selected modified units. Availability varies by product.

Do you sell both new and used containers?

Yes. Individual product listings specify the advertised condition, such as new, one-trip, used or refurbished. Review each listing carefully before ordering.

Will my container look exactly like the photographs?

Some photographs may be representative of a product type. Used containers can differ in colour and cosmetic condition. If a particular appearance matters to you, please ask us to confirm the details of the unit offered before payment.

Can I purchase a container for a specific use?

Containers can be used for a range of storage and workspace applications, depending on their condition and specifications. Tell us your intended use so we can discuss the available options. Local permits and approvals may be required.

Orders & Payments

How do I place an order?

Select a product through our website or contact us to request a personalised quotation. Review the product details, delivery information and final amount before proceeding with payment.

Can I request a personalised quotation?

Yes. Email sales@75homees.com with the container type, quantity, delivery location and any special requirements.

Which payment methods do you accept?

We currently accept direct bank transfer. Payment instructions are provided through the applicable checkout process or on your official invoice. Credit and debit card payments are not currently accepted.

Are your prices in Australian dollars and inclusive of GST?

Our published pricing policy states that prices are displayed in AUD and include applicable GST. Any shipping or agreed additional charges should be shown before payment. Please check your quotation or invoice for the final amount.

Shipping & Delivery

How much does delivery cost?

Our standard shipping fee is AUD $600 per order for eligible deliveries. If a delivery requires special transport or additional services, any additional charge will be communicated before payment.

How long does delivery take?

Estimated handling time is 1–5 business days and transit time is 1–4 business days, giving an estimated total of 2–9 business days after payment has been received and confirmed. These are estimates, not guaranteed dates.

Do you deliver across Australia?

We arrange delivery within Australia, subject to destination, transport availability and suitable site access. Contact us with your delivery postcode to confirm arrangements.

What should I prepare before delivery?

Provide a correct delivery address and make sure the access route and placement area are suitable for a heavy vehicle and safe unloading. Tell us about narrow entrances, overhead power lines, soft ground, slopes or other access restrictions in advance.

Returns & Support

Can I return a container?

Eligible products may be returned under our 30-calendar-day voluntary return policy. Conditions apply, so please contact us before arranging a return. Your Australian Consumer Law rights remain unaffected.

Who pays for return transport?

For an eligible change-of-mind return, the customer arranges and pays for return transportation. Different remedies may apply where goods fail to meet consumer guarantees.

When will I receive an approved refund?

Approved refunds are processed within 10 business days in accordance with our Returns & Refunds Policy. The time for funds to appear may also depend on banking processing.

What if my container arrives damaged or is not as described?

Contact us promptly at sales@75homees.com with your order details and photographs if available. We will review the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

We’re Here to Help

Still Have a Question?

Contact our team for product information, a quotation, or help with an existing order.

75 Homees Pty Ltd · ABN 48 684 507 524